What is the first step to take if your drawer is out of balance?

• A. Print balance receipt to reflect outage, and save
• B. Look around your area for any misplaced money
• C. While observing, have someone else verify your counts by counting themselves
• D. Recount your drawer

Answer: (D)

When a drawer is out of balance, the first move is to recalculate what you have. A fresh, careful recount helps rule out simple counting mistakes—like double-counting a bill, skipping a bill, or misplacing cash—that can create the illusion of a larger discrepancy. If the second count still doesn’t match the expected balance, you escalate by verifying counts with another person or involving a supervisor, but the initial step is to confirm with your own recount. Printing a balance receipt or hunting around for misplaced money doesn’t address the mismatch directly and isn’t as effective for isolating the issue.